Once confirmed items must be returned within 7 days.
Please note that the deadlines are based on HKT (GMT +8).
Club Korean must be contacted via email (firstname.lastname@example.org) before making any returns. When e-mailing a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation.
If any items are missing from your package, contact our customer service the day you receive your package.
Club Korean will only accept returns of defective or wrongly shipped items and will bear the shipping costs. If non-defective items are sent to Club Korean along with defective items, the buyer will be responsible for all shipping costs.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached. The following are not eligible for returns/exchanges: Any item where the tags have been removed, regardless of if they were defective before arrival.
Items that show traces of use, wash, or alterations.
Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
All goods returned without previous notice will not be accepted. You may cancel an order if the “preparing products” status remains for 14 days or longer Club Korean is not responsible for problems caused by the carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Club Korean according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.